Shipping policy

Shipping Policy

At ZANU we aim to deliver your order as quickly and smoothly as possible. Please review the details below regarding shipping times and order processing.

Order Processing

All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Time

Our standard delivery timeframe is:

• 5–18 business days depending on your location and local postal services.

Please note that during peak seasons, holidays, or high-volume periods, shipping times may vary slightly.

Shipping Delays

We are not responsible for delays caused by customs, postal services, weather conditions, or other factors outside our control. However, we will always assist you in tracking or locating your parcel.

Incorrect Address

Please make sure your shipping address is correct at checkout. We cannot guarantee changes once the order is placed.

Lost or Stolen Parcels

If a package shows as delivered but is missing, customers must contact their local courier or postal service. We will help when possible but are not liable for parcels marked as delivered.

Order Not Arrived?

If your order has not arrived within 25 business days, please contact us and we’ll look into it immediately.

Contact Us

For any questions about your order or shipping, reach us at support@shopzanu.com